The maturity of organizations in process dematerialization refers to the level of adoption and integration of digital solutions that eliminate the use of paper and make processes faster, more efficient, and transparent. Dematerialization involves transforming traditional, paper-based processes into digital formats, which requires the implementation of technologies such as document digitization, workflow automation, and the use of digital signatures.

Initial Level

The organization relies heavily on manual, paper-based processes.
There is little or no standardization, and dematerialization initiatives are sporadic and limited to isolated departments.

Basic Level

Digitization begins to be implemented in response to specific needs or legal requirements.
There is no centralized repository with all the organization’s information:

• Paper documents received
• Documents produced externally or internally
• Emails
• Files

Intermediate Level

The organization adopts technologies for information management.
The use of paper documents is significantly reduced.
Digital solutions are more integrated, and collaboration between different departments becomes more effective.

• Registration of all company content
• Centralized repository/archive with all information
• Catalogued/structured information
• Possibility of accessing information from physically distant locations
• Information already circulates ad hoc through document management software
• Possibility of using digital signatures

Advance Level

Full reliance on digital processes; organizational culture that fosters innovation and efficiency.
The organization reaches a stage of total integration, with fully dematerialized and optimized processes:

• Process automation using a workflow engine
• Adoption of IDP (Intelligent Document Processing) solutions
• Systems like ERPs, institutional portals, and other platforms are fully integrated, enabling digital workflows, real-time analysis, and better decision-making
• Risk management and compliance
• Efficiency evaluation and process optimization

Innovative Level

The organization not only eliminated the use of paper but also uses digital transformation as a competitive advantage.
Technologies like artificial intelligence, big data, and business intelligence are used to predict trends, automate complex processes, and create new business models.

Benefits

• Control over information
• Greater operational efficiency
• Increased productivity
• Cost reduction
• Information security
• Compliance and risk management
• Process efficiency evaluation